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1. Which one of the following is responsible for keeping track of costs on site?
2. Which one of the following is responsible for designing mechanical services?
3. Which one of the following would most likely be employed by the local authority?
4. Which one of the following would not be found in the manufacturer’s instructions?
5. Which one of the following is a educated guess of the cost of the job?
6. Which of the following should be confirmed in writing?
7. How can an employee improve the image of the company?
8. What is the best way to improve the image of the company through how you dress?
9. Which of the following would improve first impressions that customers have of the company?
10. What is verbal communication?
11. What is the most formal way to communicate?
12. What is the fastest way of formal communication?
13. Which is the fastest way of communication?
14. What is Arbitration?
15. Which one of the following gives advice on conflict within the workplace?
16. When dealing with a customer who suffers from impaired hearing what action should be taken?
17. Being a level 2 qualified plumber allows you to:
18. What should the customer receive at the end of the job?
19. What do the letters HSE stand for?
20. What do the letters HSC stand for?
